Fortinet Cybersecurity Support Engineer NV2 - Sydney/Canberra 

Australia, New South Wales, Sydney 

981846814

As a Cybersecurity Support Engineer, you will:

• Provide technical support for customers via phone, chat, and web-based solutions.
• Provide on-site troubleshooting assistance when required at the customer's location.
• Collect, analyse, and investigate of the reported problem; recommend corrective actions and provide a resolution by means of debugging, packet captures, and traffic flow analysis.
• Reproduce customer environments on lab equipment for duplication and problem resolution.
• Communicate with the Engineering/Development team to report and resolve product issues.
• Own and manage technical cases and provide corrective actions based on analysis and troubleshooting.
• Create technical articles and bulletins to improve the internal and external knowledge base.
• Develop core competency on Fortinet’s product line and technologies.
• Be asked to provide assistance to the Professional Services team if required.
  • These tasks include, developing a clear overall understanding of the customer requirements (project scope, technical requirements and solution design).
• Assist in the deployment, configuration, cut over, testing and troubleshooting of Fortinet security solutions in customer environments.
• Be responsible for the delivery and administration of assigned Professional Services engagements, including:
  • Creation of Statements of Work.
  • Daily / weekly summary reports.
  • Effectively communicates relevant project information to Fortinet management as appropriate.
  • Followings up with customer and internal Fortinet departments to ensure project documentation is completed:
    • Creation of Statement of Work document
    • Acknowledgement of work performed including work complete signing
    • Knowledge Transfer
    • Customer satisfaction surveys

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Australian citizen with NV2 Security Clearance.
• Experience working as engineer in telecommunication, networking or security industry or equivalent education.
• Good knowledge of OSI model and TCP/IP protocol.
• Administrative knowledge of Windows, Unix or Linux.
• Proficient spoken and written English.
• Positive, communicative, and customer-oriented attitude.
• Having any of industry certificates is an advantage (NSE4, NSE7, CCNA, CISSP, CCNP).
• Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.).
• Knowledge of dynamic routing protocols and its implementation (OSPF, BGP).
• Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.).
• Knowledge of database maintenance and SQL.
• Bachelor’s / Master’s Degree in Electrical Engineering or Computer Science or equivalent experience.