Elastic Strategy & Operations Manager - Self-Service Cloud 

United States 

981429573

As a Strategy & Operations Manager, you will work cross-functionally to drive efficiency and performance improvement across multiple operational, product adoption, and financial metrics globally. You will generate reports and analysis, providing insights that support decision-making and help define, land, and complete key strategic priorities for our month-to-month cloud customers. You will support running the business cadence, helping navigate the complexities of systems and tools, as well as collaborating with cross-functional teams to solve problems, design, manage, and optimally deliver projects against operational standards.

In this role, you will help scale and streamline the operations of our Customer Engineers by providing the incentives, systems and business insights the organization needs to optimize performance, effectiveness and productivity. You will be a proactive driver of change, always looking for opportunities to improve the performance of the Self Service business.

• Partner closely with product engineering and marketing to develop actionable, measurable projects and programs that accelerate consumption growth, customer retention, and improve productivity.
• Design incentive structures and targets supporting our Self-Service Cloud business, including for Cloud Monthly Customer Engineers and Sales.
• Perform data analysis and modeling to identify trends and efficiency opportunities.
• Build, maintain, and improve systems, tools and dashboards to support the needs of the team and key partners.
• Engage in ad-hoc analyses to understand business performance/user engagement metrics, Key Performance Indicators and provide concise summaries and recommendations to management on topics from go-to-market strategies, product journey improvements, resource allocation and more.
• Identify levers for driving balanced product adoption and revenue growth.
• Focus on continuous improvement of processes, policy and tools to drive productivity and remove friction.

• BS/BA or equivalent experience required
• 7+ years work experience in Sales or Field Operations, Strategy, FP&A, Management Consulting, or similar field in SaaS organizations with strong exposure to go-to-market and product strategy.
• Proven ability to structure complex problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, and executive presentations.
• Excellent communication and engagement skills.
• Highly collaborative style and the ability to adjust on the fly to new demands with a sense of urgency.
• Ability to thrive in a fast paced start-up environment.
• Experience with the Salesforce.com platform
• Power user proficiency with the MS Office suite (especially MS Excel and MS Powerpoint).
• SQL experience
• Experience with Elasticsearch or Kibana a bonus

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$89,100—$140,900 USD

$106,800—$168,900 USD