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Red hat Middleware Technical Account Manager 
Brazil 
980430529

26.06.2024

What you will do

  • Support enterprise customers implementing automated and containerized cloud application platform solutions

  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

  • Perform technical reviews and share knowledge to proactively identify and prevent issues

  • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

  • Collaborate with the engineering, R&D, product management, and technical support teams

  • Create documentation regarding customer issues and technical details on how to resolve them

  • Manage and grow customer relationships by delivering attentive, relationship-based support

  • Travel occasionally to visit regional customers

What you will bring

  • 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization

  • Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)

  • Competent comprehension of enterprise architecture and strategic business drivers

  • Direct experience with a variety of hardware vendors

  • Ability to manage multiple issues and projects with shifting priorities and timelines

  • Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

  • Ability to travel for customer visits and events within the region

The following are considered a plus:

  • Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

  • Experience working in DevOps environments

  • Software engineering background; experience with RPM-based Linux and Java technologies

  • Experience deploying applications in cloud environments

  • Experience developing containerized applications

  • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

  • Familiarity with source code management tools like Git or SVN

  • Prior experience in a technical leadership or mentorship role