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Cisco Technical Consulting Engineer Poland, Lesser Poland Voivodeship, Krakow 98015659
05.02.2025
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Your Impact:
- Serve as a trusted technical authority, collaborating with customers and cross-technology teams to resolve complex issues.
- Engage with the latest collaboration technologies and troubleshoot customer issues in Cisco labs.
- Assist other Technical Consulting Engineers and Global Delivery Partners, solving problems and managing escalations.
- Contribute to knowledge bases and produce intellectual capital, including documentation and training.
- Understanding and technical knowledge of at least two Cisco Products/Applications from this list: Cisco Expressway/VCS, Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), CUCM, IMP, Cisco Video Endpoints, Jabber and Cisco Webex App.
- Understanding in at least three protocols from this list: SIP, XMPP, RTCP, sRTCP, RTP, sRTP, TLS, TCP/UDP, WebRTC.
- Good foundation of Networking basic, and using Wireshark for analyzing TCP/IP, Voice & Video.
- Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
- Good understanding of protocols listed in minimum section i.e. SIP, XMPP, RTCP, sRTCP, RTP, sRTP, TLS, TCP/UDP, WebRTC.
- Experience in troubleshooting issues with Cisco Products/Applications: Cisco Expressway/VCS, Cisco Meeting Server (CMS), CUCM, IMP, Cisco Video Endpoints, Jabber and Cisco Webex App.
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