RedisLabs Site Reliability Engineer 

United States 

97964649

What you’ll do:

As a Site Reliability Engineer at Redis, you will:

• Handle Technical Escalations: Engage in complex troubleshooting and manage technical escalations within a Follow-the-Sun (FTS) support model, ensuring seamless global service coverage.
• Ensure System Reliability: Leverage your software development and problem-solving expertise to create automation tools and runbooks, enhancing the reliability and stability of the Redis database on a leading cloud service provider.
• Collaborate with Engineering Teams: Partner closely with engineering teams during service-impacting incidents, leading problem management efforts to maintain service continuity and stability.
• Participate in On-Call Rotations: Be available for occasional weekend on-call shifts, providing critical support and ensuring service reliability.

What will you need:

• FedRAMP certification is a plus.
• B.S. in Computer Science, Information Technology, Software Engineering, or a related field.
• At least 4 or more years of experience working on infrastructure/CloudOps/SRE domains.
• At least 3 years of experience troubleshooting real time production systems
• At least 2 years of hands-on experience with Azure, AWS, OR GCP cloud infrastructure.
• Strong working knowledge in Linux/Unix.
• Deep understanding of networking (TCP/IP) with emphasis on the various cloud providers.
• Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).
• Experience in scripting languages but not limited to: Bash, Python. Programming experience with C# is a plus.
• Familiarity with source code version control tools like Git, Gitlab, SVN, etc.
• Experience with containerization technologies and concepts.
• Experience using and maintaining deployment and configuration management tools (Github actions, Jenkins, Ansible, Chef, etc.).
• Experience in analyzing and debugging production issues at scale.
• Self-directed, ambitious, authentic, caring, and eager to learn new things.
• Experience with 24/7 on-call duty
• Availability to nights and weekends (follow the sun)

Extra great if you have:

• Experience working with large-scale distributed systems.
• Experience with NoSQL databases (especially Redis).
• Experience with infrastructure as code tools (Terraform, Pulumi, etc.)
• Linux and Azure Certification

The estimated gross base annual salary range for this role is$155,538–$210,765