Responsibilities:
- Acts as an IBM brand ambassador for the TAO services to their client stakeholders, working either on-site or remotely
- Works with Hiring Managers and client leadership to understand their hiring forecasts and translate it into recruitment plans on an agreed frequency
- Develops in-depth knowledge of the client’s business and industry sector
- Provides regular updates to stakeholders on the status of requisitions, health of delivery, recruitment market insights and strategies to ensure performance metrics are met
- May facilitate role discovery meetings with Hiring Manager and recruiters to discuss delivery expectations, timelines and sourcing activities
- Consults with the Hiring Manager on the role requirements and sector/market talent supply considerations which may impact delivery
- Partners with IBM’s Sourcing Science team to ensure sourcing campaigns and activities are successful
- May support the delivery team in short-list presentation of candidates as required
- Analyzes platform data to identify ways to improve and optimize delivery performance and share best practice across the account team
- Meet weekly/monthly/quarterly production goals and revenue targets as set by management team
- Participate in client update meetings and represents the service to stakeholders as required.
- Obtains high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
Required Technical and Professional Expertise
- Solid experience in Staffing, Recruiting, or Human Resources
- Previous experience in Client facing role
- Strong experience in a client management role working across a variety of stakeholders
- Good working proficiency in computer skills and MS Office
- Fluency in English and French
Preferred Technical and Professional Expertise
- Ability to work independently and proactively develop client relationships
- Thorough comprehension of the job market in Switzerland