EY CRM Marketing Manager Community Impact Full-time Sydney 

Australia, New South Wales, Sydney 

979051754

About Your New Role

This full-time, permanent position is based in the bustling heart of Sydney. With a 37.5-hour workweek and flexible hybrid working arrangements, you'll have the perfect balance to thrive both professionally and personally.

Key Responsibilities

• CRM and Marketing Automation: You will lead the enhancement of our customer relationship management (CRM) and marketing automation systems, with a focus on refining these platforms to better cater to our customers' needs and streamline operations for our team members. You'll craft compelling content, identify market segments and map out customer journeys that are data-informed and customer-centric.

• Brand and Customer Experience: You'll be the guardian of our clients’ brand, crafting customer journeys that authentically represent our clients’ values. You’ll lead the marketing and bookings team to provide services that truly connect with our customers and meet the aims of our programs.

• Strategic Marketing Planning: Working alongside program managers, you'll use data insights to inform and develop marketing strategies that align with our goals.

• People Leadership: You'll lead our team of marketing and booking coordinators, creating a culture where performance enhancement and professional development are prioritized.

• Data Analytics and Reporting: You'll ensure data integrity, analyse performance data, and generate insights to optimize program outcomes and efficiency. You'll also stay up to date with industry trends to foster continuous improvement.

About You

With at least five years of experience, you have honed your expertise in digital and direct marketing, with a special focus on the education and non-profit sectors. Your proficiency with CRM and marketing automation platforms, especially Microsoft Dynamics or similar systems, is not just essential; it's a cornerstone of your professional toolkit.

What will be particularly impressive is if you also have:

• A heartfelt dedication to community impact and a commitment to creating exceptional customer experiences.
• An innovative mindset and strategic approach to marketing, coupled with excellent organizational and project management skills that allow you to excel in a in fast-paced, ever-evolving environment.

What we can offer you

• Explore how a career at EY is yours to build at
• Discover how, when and where you can work at
• Learn about our commitment to DE&I at
• Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.