SAP User Assistance Developer - SAP Ariba 

Brazil, Pará, Itaituba 

978287928

What you’ll do

• Craft User-Centric Content: Create, design and test user assistance content like UI texts, documentation, in-app help content, that guides users, reduces friction and empowers them
• Collaborate Cross-Functionally: Work closely with UX designers, product managers, and developers to integrate content seamlessly into the user experience, exchanging feedback on content structure, interaction design and assistance needs
• Maintain Content Quality: Regularly audit and update content to ensure it remains accurate, relevant, and aligned with evolving product features and business goals
• Champion Content Best Practices: Advocate for and implement content standards and best practices across the product team

The Role

As a User Assistance Developer, you will work closely with stakeholders in different roles in SAP Ariba (Procurement) applying agile principles to ensure timely delivery of relevant User Assistance deliverables. You’ll work on multimodal delivery (videos, interactive graphics, etc.) and in-app help (SAP Companion and WalkMe) and are encouraged to use AI technology.

What you bring

• Experience in content design, UX writing, and user assistance is a plus, as well as a strong ability to simplify complex information
• Excellent writing and editing skills with a focus on clarity, consistency, and user-centric content
• Ideally first-language proficiency in English or excellent written and spoken English
• Proficiency with content management systems (CMS) and familiarity with the DITA standard is a plus
• Strong organizational skills, with the ability to manage multiple projects and deadlines in a fast-paced environment
• A keen eye for detail and a passion for creating truly engaging and helpful content to meet our users’ needs

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