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EY Learning Delivery Specialist - Senior Associate 
Argentina, Autonomous City of Buenos Aires, Buenos Aires 
977887902

24.04.2025

Job Summary:

Responsible for the deployment planning and delivery of in-person and virtual learning courses. This role works directly with the Delivery Program Manager and Assistant Delivery Program Manager to create plans to deliver the required learning which includes; date forecasts, target audience lists, classroom assignments, registration, instructor preparation, CPE documentation and budget management. In addition, for classroom-based learning, the planning includes accommodations and networking/social events.

Key Responsibilities:

  • Create delivery plans for classroom-based or virtual courses in conjunction with the Delivery Program Manager and Assistant Delivery Program Manager
  • Develop forecasts with projected dates, locations, and an estimate of the number of classes and attendees
  • Publish scheduled offerings and content in the Learning Management System (LMS)
  • Determine class participants, timing, session counts, and general course planning
  • Manage the class rosters, and escalate where minimum attendee numbers have not been met
  • Determine, in conjunction with Travel, Meeting & Events (TME), event locations for classrooms (on-site or external venue) and any related social activities
  • Coordinate with the Virtual Producers for virtual learning
  • Liaise with Travel, Meeting & Events (TME) and hotel to block and manage sleeping rooms and meeting space
  • Accountable for working with Delivery Associate in assigning classrooms, general session location and office support space; arranging and coordinating ground transportation, social events, dinners, and catering for learning participants
  • Monitor expenses related to off-site venue, networking/social activities, ground transportation
  • Provide feedback on strategic fit, relevance, quality and deployment of learning
  • Responsible for the accurate awarding of credit to learners and facilitators
  • Monitor class consumption and makes recommendations based on findings
  • Manages multiple projects, simultaneously, in a fast-paced and highly challenging environment. For example, planning multiple learning events in different locations during the same time period.
  • Establishes delivery plans, determines priorities and proscribes the processes needed to achieve the objectives; makes complex decisions related to multiple, often interrelated learning initiatives. For example, working with Travel, Meeting & Events (TME) to resolve local office resource conflicts (e.g. availability of conference rooms)
  • Must be able to identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before taking or recommending further steps

Qualifications, education and certification:

  • 2-5 years of learning or meeting and event services experience (learning preferred)
  • Experience of working in HR in professional services or corporate environment
  • Experience working with SAP SuccessFactors preferred
  • Bachelor’s degree or equivalent experience
  • Knowledge and experience of EY’s learning policies and practices preferred
  • Excellent written and verbal communication skills
  • Excellent project and time management skills
  • Excellent negotiation and mediation skills
  • Ability to demonstrate a high level of attention to detail
  • Ability to establish trusted relationships in a virtual environment
  • Experience working in a highly regulated environment
  • Strong financial skills for budgeting, monitoring, and allocating learning costs
  • Ability to effectively work within a geographically dispersed team
  • Ability to work with all levels of the organization