Microsoft Critical Environment Technician 

Taiwan, Taoyuan City 

975691676

Critical Environment Technician (CET)the critical infrastructure that keeps our datacenters up and running. This could be anything from performing basic monitoring and inspection, performingvarious typesof maintenance,in equipment troubleshooting, enforcing all safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure isof a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

our culture every day.

to support other metros periodically, 0-25% of the time.

Required/Minimum Qualifications:

• High School Diploma, GED, or equivalent.

• weekendsand/or holidays.

• indicated,in the job description, this role has a travel requirement of up to 25% which means you maybe requiredto travel, from time to time, as part of this role.

Other Requirements:

to meet Microsoft, customer and/or government security screening requirementsrequired for this role. These requirements include, but are not limited to the following specialized security screenings:

• This position willbe requiredto pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.

• Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 3+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.

Critical Environment Ops ATR-B- The typical base pay range for this role across the U.S. is USD $23.17 - $36.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $31.20 - $40.63 per hour.

Critical Environment Ops ATR-C- The typical base pay range for this role across the U.S. is USD $26.92 - $47.60 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $37.98 - $52.79 per hour.

offers for these roles on an ongoing basis.

Equipment and Systems Operations

• Works on tasks (e.g., making rounds, initial assessments on equipment performance) asassigned with varying levels of supervision, sometime minimal. Supports senior colleagues asan assistant.Buildsknowledge in operating equipment and systems within a set discipline (e.g., electrical, mechanical, controls). Operates all systems and equipment in a safe and professional manner.

• Performs monitoring physical inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems),building, and grounds for unsafe or abnormal conditions. Understands critical system alarms forsinglediscipline(s) of equipment, their meanings, and engages withappropriate escalationprocesses or procedures. Recognizes circumstances where execution would be considered safe toproceed. Performs various inspections and validations of equipment performance. Monitors the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center. Escalates per applicable policies and standards. Utilizes telemetry, control systems, and other platforms tomonitorsite status, analyze past and current events, as well as other processes,and canidentifycritical alarms. Advises less experienced colleagues on issues found whilemonitoringapplicable CE systems.

• internalcomputerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours forperformedtasks within applicable task management systems. Adds required data, documents,logschanges, andupkeepsprocedures related to building management systems and reports. Properly signals spare equipment and partsutilizationwithin maintenance work orders.

• Safely responds to and stabilizes abnormal conditions within the requiredtimeframesfor various abnormal facility events within data center with minimal supervision,utilizingemergency operating procedures (EOPs). Gathers necessary information andparticipatesin the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition asrequired. Identifiesappropriate partiesto mitigate incidents as they occur.Assistsin developing emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents.Assistsin providing emergency monitoringresponseto irregular or malfunctioning conditions.

Equipment and Systems Maintenance

• Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs (e.g., basic replacements, changing of parts) for specific disciplines and equipment for which they have been trained,following methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) with minimal supervision - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Communicates and/or escalates maintenanceactivities perestablished process and procedure.Prioritizesmaintenance activities asrequiredand/orappropriate. Documents tasks or issues during maintenance activities withinappropriate systemsper process and procedure as needed. Performslower levelmaintenance with minimalsupervision, andmay resolve high level issues with support from more experienced colleagues.Followsrecommended maintenance schedules. Maintains all systems and equipment in a safe and professional manner and understands levels of risk (LORs) associated with varying types of maintenance.

• Performs troubleshooting of equipment and systems independently within their trained discipline(s). Documents issues found in troubleshooting process withinappropriate systemsper process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs. Communicates and/or escalates troubleshooting issues or anomalies withassistancefrom more experienced colleagues. Has a hands-on understanding of how equipment works within disciplines they have beentrained.

• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriateprocedurelevels of risk (LOR). Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe mannerin accordance withstandard practices, procedures, and

• Authority Having Jurisdiction (AHJ) regulations. Ensures work performed by suppliers/vendors is performed toscope,all documentation is performedcorrectly, andescalates asappropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/oridentifiedconcerns.Coordinates perappropriate LORapplicable to preventative and/or corrective maintenance.Identifiesand recommends procedure corrections if/when errors are detected or whenappropriate. Reviews and completesappropriate workorders to support approval of vendor supplier field service reports or invoices.

• Prepares andsubmitsrequired reports (e.g., turnover, preventative maintenance [PM]) as assigned following preexisting scripts and templates. Develops methods of operatingprocedure(MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for appropriately leveled procedures to ensure safe and reliable execution. Documents completed work using approved tools and procedural templates for more experienced technician review. Completes and provides coaching to support less experienced technicians for mandatory, technical, and procedural training assignments.

• Develops an understanding of method statement of work (MSOW) documents. Coordinates activities andassociatedschedules with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities.

Critical Environment Culture

• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordancetoapplicable Authority Having Jurisdiction (AHJ) regulations, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly (e.g., stop/pause tasks, stand down vendors where necessary). Escalatesimmediatelywhen unsafe workingconditions areobserved. Participates in required meetings,trainings, and necessary handoffs. Assesses and identifiesappropriate resourcesand equipment necessary to fully support environmental health and safety (EHS)objectives.Activelymaintains safe working conditions at all times.Proactively ensures safety and security requirements are followed and met for the work of themselves and others.

Physical Requirements (Applies to but is not limited to US-based Data Center roles)

• Occasional climbing of ladders.

• Frequent climbing of stairs and/or ramps.

• Prolonged standing.

• Occasional lifting 50lbs. / 22.5kg.

• Occasional push or pull 50-75lbs. / 22.5-34kg. with assistivedevice.

• *Normal visual acuity (near, far and peripheral with correction).

• *Normal color vision for electrical work.

• *Normal is defined via standard medical terms and applicable criteria.

• Embodies ourand.

• indicatedabove, this role has a travel requirement of up to 25%whichmeans you maybe requiredto travel, from time to time, as part of this role.