Amazon Cloud Operations Architect MENAT 

Palestinian Territory, Gaza 

975274774

Key job responsibilities
- Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications
- Manage tickets, providing both first and second-line support
- Provide proactive maintenance to maximize the availability of all IT equipment
- Implement projects and deliver innovations together with other IT Service colleagues.
- Maintain an up-to-date IT assets records.A day in the life

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- A strong background in supporting and troubleshooting Networks – LAN / WAN and Wireless.
- - Detailed knowledge of TCP/IP, UDP, the OSI 7 layer model, DNS, DHCP, VPNs, HSRP or other high availability solutions.
- - Understanding of wireless networking in an enterprise environment such as coverage challenges and end user device roaming.
- - Understanding of copper and fiber data cabling, e.g. CAT6, single mode and multi-mode fiber optics.
- - Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
- - Excellent problem-solving and communication skills.

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- - Systems Analysis and design skills as well as software development skills (e.g. Python, .Net, Java, Javascript, JQuery, JSON).
- - Experience with RESTful APIs and web socket connections.
- - Familiarity with cloud platforms like AWS.
- - Database knowledge RDBMS and NOSQL (e.g. MYSQL, MSSQL, MARIA DB).
- - Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2).
- - Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers.
- - Experience in IT asset management and purchasing.
- - Experience in IT helpdesk systems.