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As part of a unified onboarding approach, you will be providing best practice guidance to our customers during their implementation project, driving product adoption by assisting them to secure a fast and successful Go-Live.
Specific activities include:
EXPECTATIONS AND TASKS
· Customer Deliverables
o Facilitate the transition from sales cycle to onboarding and project start
o Advise on areas of transformation, project and technology readiness
o Provide communication and status updates to internal and external stakeholders
o Advise on go-live planning approach
/ GROW portfolio
REQUIRED SKILLS:
· Understanding of RISE with SAP & GROW with SAP
· Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales or Product Engineering
· Deep understanding of onboarding lifecycle, from a strategic and tactical perspective
· Deep sense of accountability and ownership
· Knowledge of SAP internal processes around customer management
· Ability to quickly adapt to changing environments with attention to detail while maintaining the “bigger picture”
· Experience working in a global environment and willingness to adjust working hours occasionally
· Comfortable and experienced with delivering content to customers in a 1:1 or 1 to many environment
· Fluent in English / Korean (oral and written). Additional languages are a plus – Especially Japanese
WORK EXPERIENCE
· Minimum of 3 – 5 years of strong experience working with external clients and software implementations.
· History of helping customers navigate through setting up SAP solutions.
· Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
· Strong ability to organize, prioritize and execute
· Capability to adapt to change and to meet a demanding workload
· Must be able to maintain a positive, solution oriented and professional manner throughout
· Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the SAP organization.
· Ambition to acquire knowledge of our products and processes and be able to communicate and demonstrate their value to our customers
Job Segment:ERP, Cloud, Embedded, Outside Sales, Consulting, Technology, Sales
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