SAP Cloud ERP Onboarding Advisor Specialist-South Korea 

South Korea, Seoul 

355158932

As part of a unified onboarding approach, you will be providing best practice guidance to our customers during their implementation project, driving product adoption by assisting them to secure a fast and successful Go-Live.

Specific activities include:

EXPECTATIONS AND TASKS

· Customer Deliverables

o Facilitate the transition from sales cycle to onboarding and project start

o Advise on areas of transformation, project and technology readiness

o Provide communication and status updates to internal and external stakeholders

o Advise on go-live planning approach

/ GROW portfolio

REQUIRED SKILLS:

· Understanding of RISE with SAP & GROW with SAP

· Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales or Product Engineering

· Deep understanding of onboarding lifecycle, from a strategic and tactical perspective

· Deep sense of accountability and ownership

· Knowledge of SAP internal processes around customer management

· Knowledge of SAP internal tools around the customer engagement (ICP\CRM, HPI, CRT, Harmony, Totango)

· Ability to quickly adapt to changing environments with attention to detail while maintaining the “bigger picture”

· Experience working in a global environment and willingness to adjust working hours occasionally

· Comfortable and experienced with delivering content to customers in a 1:1 or 1 to many environment

· Fluent in English / Korean (oral and written). Additional languages are a plus – Especially Japanese

WORK EXPERIENCE

· Minimum of 3 – 5 years of strong experience working with external clients and software implementations.

· History of helping customers navigate through setting up SAP solutions.

· Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

· Strong ability to organize, prioritize and execute

· Capability to adapt to change and to meet a demanding workload

· Must be able to maintain a positive, solution oriented and professional manner throughout

· Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the SAP organization.

· Ambition to acquire knowledge of our products and processes and be able to communicate and demonstrate their value to our customers

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