What you'll do:
Area of Expertise:
Key responsibilities and tasks
- Analyse problems, research solutions and provide solid answers for customers within the agreed service levels.
- Think independently and apply effective problem-solving skills.
- Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide customer service.
- Develop technical solutions to be posted to both internal and external knowledge base.
- Master SAP software that is being used by industries, governments, and multinational companies around the globe.
What you bring:
Required:
- IT background and affinity
- Excellent communication and customer service skills
- High proficiency in English (spoken and written)
- Excellent analytical skills
- Open and professional communication style
- Strong team player who learns and adapts quickly
Preferred:
- University degree or College diploma program in the field of IT
- Database / OS Knowledge
- Experience in Technical Support
Job Segment:Testing, ERP, Cloud, Database, Technology, Research