SAP Associate Solution Support Engineer 

Hungary, Pécs 

698150037

Area of Expertise

Some of the technologies we support include, but not limited to:

• UX or Mobile-based technologies
• FIORI
• Gateway
• Databases like: Oracle, IBM, MaxDb..
• Operating Systems: Windows, Linux and Unix..

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

• Investigates, analyze complex, real world, unique problems; and resolve critical system issues.
• Think independently and apply effective problem-solving skills.
• Technical problem solving & debugging.
• Work and talk with colleagues and customers from all around the world!
• Recommend known technical solutions and develop workarounds for corrective action.
• Properly document communications and actions for customer issues in our CRM system.
• Use SAP and third-party tools to diagnose problems directly on customer systems.
• Contribute regularly to the internal and external Knowledge Base.
• Participate in Weekend shifts as scheduled.
• Master SAP software that is being used by industries, governments, and multinational companies.
• Join the global SAP Family and become an ambassador for the Support Organization.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required Education, Competencies and Skills:

• University degree or College diploma program in Computer Science, Business, Technology, or Mathematics.
• Strong IT affinity is a must.
• Excellent communication and customer service skills
• High proficiency in English (spoken, written and customer management).
• Ability to assess, research, and troubleshoot while collecting information about customer issues.
• Having programming skills is preferred.
• Knowledge of logistics and production processes is an advantage.
• Excellent analytical skills.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Enjoy and derive satisfaction from direct interfacing with customers.

WORK EXPERIENCE

Desired Work Experience:

• 0-2 years’ experience.
• Fresh graduates are welcome.
• Experience in Technical Support is an advantage.
• Experience with Mobile or other User Interface solutions is an advantage.

WHAT YOU WILL GET FROM US

• We will help you embracing core values cherished in SAP Product Support such as Trust, Empathy and Kindness, coming with transparency and “tell it like it is” behavior,
• We will help your integration into a highly collaborative, engaged, and efficient organization where all differences and mindsets are welcome,
• We will recognize hard work, commitment, and positive attitude as drivers to Success,
• We will create conditions for a “Good to Great” career and personal growing experience,
• We are one team! Successes and failures belong to all of us. feel free to develop your entrepreneurial mindset to become an active member of PS Transformation.

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Job Segment:User Experience, Cloud, ERP, Computer Science, Technical Support, Technology