Amazon Regional Manager OTS APAC Field 

India, Haryana, Manesar 

97196181

About Operations Technology Solutions (OTS)
Learn more about our leadership principles atKey responsibilities include:
- Global Support: As a manager on the OTS Service Desk, you will be responsible for building global partnership and collaboration.
- Operational Excellence: As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.
- Performance Management/Team Health: You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling.
- Recruiting and Hiring: You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

- Bachelor of Science in Computer Science, Engineering, or Mathematics
- 5+ years managing technical teams.
- 7+ years of relevant hands-on systems engineering experience supporting enterprise level infrastructure and end user equipment.
- 5+ years of experience as engineering leader for a leading edge IT organization.
- 5+ years of relevant hands-on experience with IT Service Desk or Support
- Experience driving and presenting root cause analysis and error correction from operational events to senior management.
- Experience representing your team/technical area to customers, peers, and senior leadership.

- Master’s Degree in Computer Science or a related field
- ITIL Foundation Certified
- Demonstrated success building and leading teams
- Strong performance engineering, capacity planning, and forecasting background
- Strong systems engineering fundamentals (networking, storage, operating systems)
- Leading development life cycle processes and best practices, especially in the areas of automation and monitoring
- Developing, mentoring, and training systems engineers
- Excellent interpersonal skills; ability to work successfully with teams across the organization, including Engineering, Program Management, Operations, and Senior Leadership.
- Ability to work well under pressure with minimal supervision and keep up with a fast moving environment via effective prioritization and time management.
- CCNA/CCNP/MCSE certifications a plus.