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Snowflake SENIOR / CLOUD SUPPORT ENGINEER - DATA PLATFORM India, Maharashtra, Pune 970090404
25.06.2024
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YOU WILL:
- Provide email, web, and phone support to Snowflake customers and partners
- Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to internal and external knowledge base
- Submit well-documented bugs and feature requests arising from customer submitted requests and work with Engineering towards a resolution.
- Work on technical and non-technical projects
- Provide support coverage during holidays and weekends based on business needs
- Bachelor's or Master's degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Experience in a designated customer-focused support role providing a personalized support experience with a deeper knowledge of customer environment
- Good understanding of Amazon AWS (SQS, SNS, API Gateway, S3, Route 53) and/or similar services in Microsoft Azure ecosystems, Google Cloud
- Experience in ETL, ELT tools like AWS Glue, EMR, Azure Data Factory, Informatica, Data Pipelines
- Experience in Spark, Kafka systems
- Experience in using 3rd Party troubleshooting tools like Wireshark, Fiddler, Process Monitor/Explorer
- Experience in analyzing the tcpdump, Fiddler Trace. Capturing the heap dump and analyzing the heap dump
- Capturing the Stack trace and analyzing the trace
- Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
- Experience in Configuring/Troubleshooting Drivers like ODBC, JDBC, GO, .Net
- Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix)
- Good understanding of the technical fundamentals of the Internet. You should have knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
- Debugging / Development experience in Python, Java or Scala
- Excellent writing and communication skills in English with an attention to detail
- Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
- Understanding of Data Warehousing fundamentals and concepts
- Database migration and ETL experience
- Scripting/coding experience In any of the following: .Net, NodeJS, R, GO
- Experience supporting applications running on either Amazon AWS or MS Azure
- Experience with virtualization solutions (VMware, Docker, Virtualbox, etc)
- Understanding of cloud computing security concepts
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