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Snowflake SENIOR / CLOUD SUPPORT ENGINEER - DATA PLATFORM 
India, Maharashtra, Pune 
970090404

25.06.2024
YOU WILL:
  • Provide email, web, and phone support to Snowflake customers and partners
  • Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
  • Document known solutions to internal and external knowledge base
  • Submit well-documented bugs and feature requests arising from customer submitted requests and work with Engineering towards a resolution.
  • Work on technical and non-technical projects
  • Provide support coverage during holidays and weekends based on business needs
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
  • Bachelor's or Master's degree in Computer Science or equivalent discipline
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
  • Experience in a designated customer-focused support role providing a personalized support experience with a deeper knowledge of customer environment
  • Good understanding of Amazon AWS (SQS, SNS, API Gateway, S3, Route 53) and/or similar services in Microsoft Azure ecosystems, Google Cloud
  • Experience in ETL, ELT tools like AWS Glue, EMR, Azure Data Factory, Informatica, Data Pipelines
  • Experience in Spark, Kafka systems
  • Experience in using 3rd Party troubleshooting tools like Wireshark, Fiddler, Process Monitor/Explorer
  • Experience in analyzing the tcpdump, Fiddler Trace. Capturing the heap dump and analyzing the heap dump
  • Capturing the Stack trace and analyzing the trace
FOUNDATIONAL SQL EXPERIENCE/USUAGE :
  • Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
  • Experience in Configuring/Troubleshooting Drivers like ODBC, JDBC, GO, .Net
  • Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix)
  • Good understanding of the technical fundamentals of the Internet. You should have knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
  • Debugging / Development experience in Python, Java or Scala
  • Excellent writing and communication skills in English with an attention to detail
  • Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
EXPERIENCE WORKING WITH BIG DATA AND/OR MPP (MASSIVELY PARALLEL PROCESSING) DATABASES:
  • Understanding of Data Warehousing fundamentals and concepts
  • Database migration and ETL experience
  • Scripting/coding experience In any of the following: .Net, NodeJS, R, GO
  • Experience supporting applications running on either Amazon AWS or MS Azure
  • Experience with virtualization solutions (VMware, Docker, Virtualbox, etc)
  • Understanding of cloud computing security concepts