Wells Fargo Technology Business Services Assistant 

United States, Minnesota 

969906979

In this role, you will:

• Support the technology team in providing solutions to the internal partners and external customers for moderately complex technical concerns in their respective functional area
• Be responsible for recording inquiries, as well as repair and service requests
• Track service request status and follow up with the client to ensure client satisfaction
• Perform moderately complex operational and customer support tasks related to technological issues
• Receive direction from supervisor and escalate questions and issues to more experienced individuals
• Interact with immediate team and Technology Business Services functional area on information related to routine tasks and client inquiries
• Interact with internal and external customers regarding any technical issues in their processes and resolution provided

Required Qualifications:

• 2+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Desired Qualifications:

• 2+ years of check operations experience.
• 1+ years of experience escalating system related issues.
• Experience with Microsoft Office
• Experience with any of the following applications: Enterprise Cash Letter System [ECLS]; Virtual MICR Image Cash Letter [VMIC]; Non-MICR electronic Item Processing [NMIC]; Data Distributor [DE] and Exchange Checkimage (EC) applications
• Experience working well under pressure and meeting tight deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to interact with integrity and professionalism with individuals at all levels.
• Strong organizational, multitasking, and prioritizing skills.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to exercise independent judgment to identify and resolve problems.

Job Expectations:

• Training: 3-6 weeks
• Schedule: Monday – Friday, 10:00 pm MST/CST (12 am) – 6:30 am MST/CST (8:30 am); requiresthe flexibility to work additional hours to support business needs
• Overtime is based on business need and volume of the department, could be required
• Eligible for a 15% shift differentialas outlined by the Wells Fargo salary guidelines based on the shift.
• Flexibility is needed to work additional hours before or after regular work schedule and occasional holidays.
• This position offers a hybrid
• This position is not eligible for Visa sponsorship

Location:

• 1801 Park View Dr Shoreview, MN
• 1305 W 23rd St Tempe, AZ
• (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.