changing lives.
, you will focus on building long-term relationships with doctors and dental practicesYou willin additioneffective and efficient support to
In this role, you will…
- Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel.
- Initiate contact with customers; provide doctors and dental practices with proactive service, aiming at prevalence of outbound interactions
- Ensure timely resolution to customer inquiries, issues and complaints.
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management.
- Provide input regarding training needs to customer success manager of training and quality development; assist with development and presentation of information and training when requested.
- Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines.
- Meet departmental standards for personal and team performance metrics.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Maintain a basic knowledge in orthodontic/dental concepts and topics.
- Participate in special projects and/or training when requested.
- Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Possess comprehensive knowledge of company processes, procedures and product information/materials.
- Support Sales and other departments
In this role, you’ll need …
- BA degree or equivalent experience.
- 1-3 years work experience in a customer service department
- Strong interpersonal, listening and persuasive communication skills.
- To be willing to learn.
- To be a good team player
- To be a good problem solver
- The ability to work autonomously
- Professional working level in Portuguese , Spanish and English
