JPMorgan Payment Lifecycle Senior Specialist IV 

Philippines, Quezon City 

96899733

As a Payment Lifecycle Specialist IV in the Alternative Payments Operations team, you will be at the forefront of supporting new digital payment products in their early stages of development. You will ensure business processes and potential issues are properly managed from an operational standpoint, from product inception to scalable operation. This role requires a dynamic team member who can work in a 24x7 support environment, interact heavily with Product Management, Project Managers, and IT teams, and take end-to-end ownership of operational support for products within the unit's scope. Your analytical, mathematical, and problem-solving skills will be crucial in this role, as will your ability to communicate effectively with senior management and work cross-organizationally to influence others, promote results/change, and implement projects/processes.

Work Environment

• Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone.
• Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week)
• Position requires heavy interaction with Product Management, Project Managers and IT teams

Job Responsibilities:

• Analyze requirements for completeness, consistency, comprehensibility, and JPM Operations Standards
• Create process models, specifications, diagrams and flows
• Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
• Work with stakeholders and project teams to establish requirements for integration
• Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
• Manages end-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes

Required Qualifications, Skills and Capabilities:

• Minimum 3 years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving
• Excellent analytical, mathematical, and problem-solving skills
• Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management
• Strong understanding of Windows office system and ability to do excel analysis with large amounts of data
• Data-driven who can synthesize key insights, utilize data points to communicate with senior management in an effective way
• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
• Demonstrated success in manage fast changes and adapt to new business initiatives
• Business acumen and commercial market awareness

Preferred Qualifications, Skills and Capabilities:

• Experience in global payments is desirable, with understanding of accounting and money movement processes