SAP Senior Customer Renewal Executive 

Singapore, Singapore 

968478939

1. Renewal Strategy and Management

• Own the end-to-end management of cloud subscription renewals for assigned accounts, including large or complex contracts.

.• Develop and execute renewal strategies to maximize retention rates and minimize churn.

• Ensure timely communication with Customers about upcoming renewals and contract terms.

2. Negotiation and Contract Management

• Lead renewal negotiations, ensuring alignment with customer needs and organizational goals.

• Navigate complex contract discussions, addressing pricing, discounts and terms to achieve win-win outcomes.

• Collaborate with legal and finance teams to resolve any contractual or billing disputes.

3. Customer Relationship Management

• Build and maintain trusted, long-term relationships with key stakeholders in assigned accounts.

• Act as a trusted advisor, understanding customer goals and aligning renewal terms with their business objectives.

• Address escalations and risks proactively to ensure high levels of customer satisfaction.

4. Upsell & Cross-Sell Opportunities

• Identify and drive upsell and cross-sell opportunities during the renewal process, collaborating with Sales and Customer Success teams.

• Leverage insights from customer interactions to recommend additional products or services.

5. Forecasting & Reporting

• Maintain accurate renewal forecasts and provide regular updates to leadership on renewal pipeline status.

• Track and report renewal KPIs, including retention/renewal rates, retention/renewal revenue and churn analysis.

6. Collaboration & Leadership

• Partner with Sales, Customer Success and Virtual Account Teams (VAT) to ensure seamless account coverage and alignment on strategy.

• Provide mentorship and guidance to junior team members, fostering a collaborative and high-performance culture.

7. Process Optimization

• Identify opportunities to streamline and improve the renewal process.

• Share best practices and contribute to the development of renewal playbooks and frameworks.

Qualifications Experience

• 5+ years of experience in account management, customer success, sales or renewal management.

• Proven track record of negotiating and closing complex subscription contracts or the software or cloud industry.

• Experience working with enterprise customers is preferred.

• Bachelor’s Degree in Business Administration, Sales, Marketing or a related field.

• MBA or equivalent is a plus

• Equivalent comparable experience. Skills and Competencies

• Strong negotiation and conflict resolution skills.

• Deep understanding of cloud subscription models and SaaS technologies.

• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.

• Highly analytical, with the ability to forecast accurately & mitigate risks proactively.

• Proficiency in CRM tools (e.g. Harmony Quote, Gainsights etc.) and familiarity with renewal management platforms.

• Strong organisational skills with the ability to manage multiple complex accounts simultaneously.

Key Performance Indicators (KPIs)

• Churn rate • Renewal Rate (%)

• Upsell and cross-sell revenue generated

• Accuracy of renewal forecasts What We Offer

• A dynamic and collaborative work environment

• Opportunities to lead strategic initiatives and grow within SAP

• Access to training programs to enhance negotiation, leadership and technical skills

• Competitive compensation and benefit package

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