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Apple EMEIA Business Operations Analyst - 11months contract Ireland, Cork 967760381
25.07.2024
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Description
• Partner with our IS&T team to drive for a best in class Business Operations Systems support model.• Ability to learn how to triage and ‘go deep’ on systems issues, with a strong ability to uplevel, explain and communicate these complex issues to Senior Leadership.• Collaborate with IS&T to Implement an ambitious zero P1 goal.• Ensure all priority systems tickets are captured and triaged with key stakeholders in a timely and effective manner.• Manage each issue from creation through to resolution (followed by full root cause analysis and future preventative agreements with IS&T Partners).• Strong analytics skills, allowing for the analysis of P1 systems issues and trending. Strong follow through to drive for both Process and Systems change in these area’s.• Establish and maintain professional and open relations with wide ranging stakeholders.• Understand business needs and approach problems with creativity and new ideas
Minimum Qualifications
- Experience of ERP systems and databases
- Ability to focus on detail while being able to see the bigger picture
- Solution focus, analytical problem solving skills
- Excellent communication, presentation and influencing skills
Preferred Qualifications
- Experience in delivering supply chain technologies, a plus
- Degree in any of the following areas, Humanities, Business/Commerce, Project Management, Business Information Systems Information Technology, Computer Science, Math/Engineering or other relevant fields
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