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Apple EMEIA Business Operations Analyst Ireland, Cork 358094398
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Design data models for automated reports and develop dashboards using industry standard visualisation tools such as Tableau to track key trends of metrics and generate insights on demand, staffing and quality performance.Present insights and recommendations to senior leadership, translating complex data into clear narratives.
- Extensive professional experience in operations, analytics, management consulting, corporate strategy.
- Deep understanding of data analytics with experience and strong knowledge of these tools and languages: Excel, Tableau, SQL, and Python for data collection, storage, cleaning, preparation, analysis and visualisation.
- Effective presentation and communication skills, including ability to explain complex data and charts in a concise manner and influence and engage with senior leadership
- Experience in data science models and statistical analysis techniques such as text analytics, hypothesis testing, sentiment analysis, regression etc.
- Bachelor’s degree in engineering, mathematics, finance, statistics, analytics or other quantitative area, master’s degree a plus or equivalent professional experience.
- Contact Center experience preferred.
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