Elementor CX Technical Quality Specialist 

Canada, Ontario, Toronto 

96724681

As a CX Technical Quality Specialist, you will be an integral part of the quality specialists team; each is the quality domain owner of several teams in the CX department. You would implement and empower our quality strategy and lead various quality efforts and projects in parallel.

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• Supervise and support quality efforts of the department systems, such as creating test plans and executing testing tasks.
• Review customer feedback according to different criteria and provide detailed analysis.
• Collaborate with both technical and customer service teams on quality processes and initiatives.
• Monitor and assist as part of features release and production bug detection.
• A key figure in the implementation and refining of new quality initiatives, processes, and protocols
• Investigate and organize data as part of detecting quality gaps (tickets, dashboards, Jira reports)

• Sharp, analytical, and a quick learner
• A collaborator with great communication skills who is gifted at working with others.
• Organized, with project management and methodological approach
• Detail-oriented, yet excellent at “connecting the dots” in the big picture
• Outstanding bug detection abilities and proven analytical skills for root cause inquiry.

Experience:

• 1+ years working at Elementor.
• 1+ years of experience in manual testing of systems and integration processes.
• Experience in QA methodologies and writing and executing Test Plans
• Experience with ticketing systems and support processes.
• Experience in customer support and ticket quality analysis- An advantage.
• Excellent project management and communication skills
• High level of English - written and verbal - Must.

*This position is for candidates in the EMEA time zone.