Elementor CX Quality Specialist 

Canada, Ontario, Toronto 

373612072

As a CX Quality Specialist, you will be an integral part of the quality specialists team, each is the quality domain owner of several teams in the CX department. You would implement and empower our quality strategy and lead various quality efforts and projects in parallel.

We recorded and filmed a podcast specifically for you.

• Investigating Kustomer (CRM software) conversations according to different criteria to find trends and providing detailed analysis reports
• Customer Service quality control by monitoring KPIs, dashboards and ongoing POCs.
• Conduct Customer interviews as part of the quality valuable cases investigation
• Working closely with Hosting and Plugin agents on quality processes and initiatives
• Monitor release processes and assist agents in experiencing new features implementation on Kustomer
• A key figure in the implementation and refining of new quality initiatives, processes, and protocols

• Sharp, analytical, and a quick learner
• A collaborator with great communication skills who is gifted at working with others.
• Organized, with project management and methodological approach
• Detail-oriented, yet excellent at “connecting the dots” in the big picture
• Outstanding flaws, gaps detection abilities, and proven analytical skills for root cause inquiry.

Experience:

• 1+ years working at Elementor.
• Experience in creating websites with Elementor
• Experience in bugs and failures detection and root-cause analysis (related to Elementor products- an advantage)
• Experience operating customer and customer support methodologies and processes.
• Excellent project management and communication skills
• Familiarity with customer tickets quality analysis process- An advantage.
• Experience in manual testing of systems and integration processes- An advantage.
• High level of English - written and verbal - Must