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Citi Group Issue Remediation Analyst – C10 
India, Tamil Nadu, Chennai 
967120373

25.06.2024

Job responsibilities:

R&R team manages the analysis of the customer remediation issues across globe, currently in retail consumer bank. The critical areas are work is divided into:

  • Remediation analysis : Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.
  • Impact assessment : Identification of size of the customers and the dollar amount impacted due to these issues.
  • Issue Management & Root cause analysis : Identifying the issues and reasons for the issues by leveraging analytical methods.
  • Audit Support : Tracking implementation plans and providing data evidence, artifacts for audit completion

Tools and Platforms

  • Proficient in SAS, SQL, RDBMS, Teradata, Unix
  • Proficient in MS Excel, PowerPoint, and VBA
  • Jira, Bitbucket
  • Mainframes
  • Exposure to Big data, Python

Domain Skills

  • Good understanding of banking domain and consumer products (Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.)

Analytical & Interpersonal Skills

  • Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
  • Data analysis, Data profiling, Data Management skills
  • MIS reporting and generate actionable Business Insights
  • Should have excellent communication and inter-personal skills
  • Good process management skills
  • Ability to work in teams

Other Info:

  • Education Level : Master’s / Advanced Degree in Information Technology/ Computer Applications/ Engineering/ MBA from a premier institute
  • Overall experience of 2-5 years with At least 1 year experience in Banking Industry delivering data solutions
  • Job Category : Decision Management
  • Schedule : Full-time
  • Shift : Regular Local Working Hours (aligned with NAM working hours)
  • Employee Status : Regular
  • Salary Grade : C10
Decision ManagementData/Information Management


Time Type:

Full time

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