JPMorgan Product Manager - New Business Venture 

United Kingdom, England, London 

966979346

Job responsibilities:

• Define strategies and principles that define the way in which the organisation thinks about customer identity and membership. This includes a comprehensive foundation of how and why we collect and manage customer data, how we enable access, authentication and authorisation, and how we imagine and build innovative experiences enabled by customers' profiles and preferences
• Guide product, design and engineering teams to shape the direction of travel and build the capabilities, tooling and dashboards that help us achieve both operational excellence and a market leading customer experience
• Define the relevant KPIs that the product organisation delivers against
• Define and govern product processes and best practice that help the product deliver the needs of the business at scale
• Create an experience that enables customers to configure and control the value that they exchange with the product

Required qualifications, capabilities and skills:

• Experience building a suite of customer management capabilities
• Experience working on a retail product with millions of customers, ideally across geographies
• Experience working closely with engineering (front/back end) and design
• Awareness of technologies and trends, and their application and relevance to rich customer experiences
• A desire to solve hard problems systemically

Preferred qualifications, skills and capabilities:

• Experience in a regulated industry
• A desire to teach others and share knowledge
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly