EY UKI Business Consulting - Customer Transformation 

Ireland 

966413276

Contract Type:Full-Time – Permanent

developing and implementing customer strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

Your key responsibilities

• Design Holistic Services by utilising human-centred design to identify pain points, co-design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes.
• Translate Requirements to Solutions by collecting and prioritising user needs and research-based insights, track and implement user benefits to ensure an optimal end-user experience.
• Foster open dialogue, active listening, a culture of innovation, and co-design solutions with a cross-functional team to drive measurable business growth.
• Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences.
• Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams.

• Advocate for user-centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences.

Skills and attributes for success

• Research and Analytics:Conduct research to interpret user needs, frame problems, and communicate insights succinctly.
• Design Strategy:Create meaningful concepts and design interactions based on unmet human needs.
• Innovation & Creativity:Design and test product concepts and services, iterating with stakeholders.
• Product and Service Development:Expertise in the entire development process, from problem-solving through concept development, to interface design.
• Analytical, problem-solving, and creative thinkingabilities, with a focus on delivering outcomes and a passion for innovation.
• Strong understandingof user-centred design principles, design thinking and Agile methodologies.
• Strong Communication Skills:Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills.

What we look for

• Experience in Service Design or a related field: 4-5 years of proven experience
• Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field.
• Client Delivery: Demonstrated experience of working with or delivering for external clients.
• Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro).
• Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills.
• Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities.

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
• Pension
• Maternity & Paternity leave
• Discounted health insurance
• Bike to work Scheme
• Web Doctor - Free unlimited online GP consultations for you and your family
• Recognition Awards
• The purchase of additional annual leave
• Cash incentives for referrals
• Hybrid Working
• Work Mobile
• Free Gym membership
• TECH MBA paid by EY
• Travel Pass
• Wellness rooms Available in some offices

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.