EY UKI Business Consulting - Customer Transformation 

Ireland 

271975269

Your key responsibilities

• You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.
• You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.
• You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.

Skills and attributes for success

• You’re analytical, detail-oriented, and a strong communicator.
• You’re comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.
• You thrive in agile environments and enjoy collaborating with diverse teams.
• Your focus is always on delivering value and enhancing customer experience.

Ideally, You’ll also have

• Experience with Lean, Six Sigma, and agile methodologies.
• Familiarity with Martech, CPQ, and emerging technologies.
• Experience as a Product Owner or Scrum Master is a plus.

What we look for

• We’re looking for someone who’s curious, adaptable, and purpose-driven.
• You bring a collaborative mindset and a passion for innovation.
• You’re ready to make an impact and help shape the future of customer transformation.

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
• Pension
• Maternity & Paternity leave
• Discounted health insurance
• Bike to work Scheme
• Web Doctor - Free unlimited online GP consultations for you and your family
• Recognition Awards
• The purchase of additional annual leave
• Cash incentives for referrals
• Hybrid Working
• Work Mobile
• Free Gym membership
• TECH MBA paid by EY
• Travel Pass
• Wellness rooms Available in some offices

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.