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JPMorgan Workplace Solutions - Customer Service Analyst Polish Speaking Portugal, Lisbon 966314850
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As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.
Job Responsibilities
- Provide excellent customer service via email and phone at 1st and 2nd level response
- Escalate unresolved issues to 2nd and 3rd line support teams
- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
- Maintaining contact with customers throughout the ticket life cycle
- Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
Required Qualifications, Capabilities and Skills:
- Excellent Customer Service skills in telephone and email etiquette through English and Polish languages.
- Strong problem solving skills.
- Client focus, interpersonal skills and ability to network.
- Proactivity and Continuous Improvement mindset.
- Maintains highest level of technical skill in field of expertise.
- This position requires a high degree of discretion and judgement.
- Passion for learning new things every day and a continuous improvement mindset
Preferred Qualifications, Capabilities and Skills:
- University degree in Economics, Finance or equivalent work experience desired.
- Experience in Customer Service role, preferably in the Financial Services or Software industry.
- Experience with Contact Center solutions
- Fluency of Norwegian is preferable
- Other languages are also advantageous with examples including Czech, French, Finnish, Norwegian, German, Polish and Arabic.
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