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JPMorgan Workplace Solutions - Customer Service Analyst Polish Speaking 
Portugal, Lisbon 
685658435

29.08.2024
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

  • Provide excellent customer service via email and phone at 1st and 2nd level response
  • Escalate unresolved issues to 2nd and 3rd line support teams
  • Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
  • Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
  • Maintaining contact with customers throughout the ticket life cycle
  • Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills:

  • Excellent Customer Service skills in telephone and email etiquette through the Polish language.
  • Strong problem solving skills.
  • Client focus, interpersonal skills and ability to network.
  • Proactivity and Continuous Improvement mindset.
  • Maintains highest level of technical skill in field of expertise.
  • This position requires a high degree of discretion and judgement.
  • Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills:

  • University degree in Economics, Finance or equivalent work experience desired.
  • Experience in Customer Service role, preferably in the Financial Services or Software industry.
  • Experience with Contact Center solutions
  • Other languages are also advantageous with examples including Czech, French, Finnish, Norwegian, Swedish, German and Arabic.