Nvidia Manager Customer Quality Engineering 

United States, California 

966163392

What you’ll be doing:

• Manage NVIDIA’s Customer Quality Engineering team to support chip, board, server, and rack level products while providing direction, feedback, and coaching.

• Take ownership of swiftly prioritizing critical team objectives in response to the dynamic nature of business requirements.

• Develop robust customer relationships for effective escalation management.

• Recognize opportunities for process enhancements within the Quality team and lead initiatives to enhance team efficiency and elevate the customer experience.

• Craft and convey customer messaging by integrating deep technical expertise with compelling business rationale.

• Facilitate conflict resolution and address obstacles that may hinder progress.

What we need to see:

• BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)

• 8+ overall years of experience in electronics customer quality role and 3+ years of experience in leading teams with track record of success.

• Customer interface experience and Customer crisis management experience critical.

• Broad and/or deep engineering experience and able to comprehend technical details relevant to understanding customer complaints.

• Hyperscale, datacenter, or server system related experience

• Excellent written and oral communication skills

• Sound judgement and prudent risk management.

• Strong quality mentality– effective interdisciplinary communication, presentation, and leadership skills.

• Proficient using MS Office software tools, data analytical tools, and email communications

Ways to stand out from the crowd:

• Experience working in the server and electronics industry with in-depth knowledge on solving or debugging hardware issues

• Proven history of developing close working relationships with customers and using structured problem solving to find solutions to their issues.

• Domain expert with a deep understanding of a process, function, technology, material, or other area

• Strong management skills and people skills.