Salesforce RVP Partner Success 

Singapore, Singapore 

966013389

Job Category

Job Details

Key Responsibilities:

• Strategic Leadership & Execution:

  • Develop and execute a data-driven regional partner success strategy aligned with Salesforce's goals.

  • Oversee the development and implementation of scalable partner success programs, including certification initiatives, sales enablement, and technical training.

  • Monitor key performance indicators (KPIs) to drive partner performance and maximize customer success, including customer adoption metrics (measuring feature usage and active users), customer satisfaction (CSAT) scores, and customer retention/attrition rates, analyzing these to identify opportunities for partner enablement and improved service delivery.

• Partner Engagement & Growth:

  • Cultivate and manage CTO relationships with key strategic partners.

  • Lead Partner Implementation Health Review process to proactively identify and mitigate implementation risks.

  • Drive the adoption of best practices in partner delivery to maximize customer value and ensure seamless implementations.

  • Collaborate with partners to review key deliverables (proposals, staffing plans, architectural recommendations) for Salesforce solutions, ensuring alignment with best practices and customer needs.

  • Manage partner capacity and competency, collaborating with CSG sales teams on consultant placement as needed.

  • Assist partners to build solution assets for GTM offeringd

  • Develop and Execute Partner enablement plans

  • ⁠Run partner enablement events including presenting at partner events, organising hands-on events etc

• Operational Excellence & Process Improvement:

  • Refine Partner Success frameworks to optimize partner onboarding, training, and technical support.

  • Leverage data analytics to track partner performance, identify areas for improvement, and drive targeted engagement strategies.

  • Lead escalation management and Red Account resolution, implementing proactive mitigation strategies for at-risk projects.

  • Collaborate with sales, alliances, and professional services teams to enhance partner performance and address competency gaps.

• • Lead and develop a high-performing team of Partner Success Professionals, fostering a culture of accountability, collaboration, and excellence.

  • Establish clear KPIs and performance metrics to measure team effectiveness and drive continuous improvement.

  • Invest in talent development through coaching, mentorship, and career growth opportunities.

Desired Experience/Skills:

• 10+ years of experience in partner success, channel management, alliances, customer success, or related leadership roles within the technology industry.

• 5+ years in a senior leadership role managing regional or global teams in a SaaS, cloud, or enterprise software environment.

• Deep expertise in partner ecosystems, strategic alliances, and enterprise software implementations (e.g., Salesforce, ERP, CRM, or cloud platforms).

• Proven track record of driving partner engagement, retention, and revenue expansion through scalable success programs.

• Strong executive communication and stakeholder management skills, with experience influencing at the C-suite level.

• Experience leading risk mitigation strategies, including Red Account resolution and partner remediation programs.

• Data-driven mindset with proficiency in partner analytics, adoption metrics, and ROI measurement.

• Exceptional negotiation and influencing skills, particularly in reviewing key partner deliverables.

• Experience with Salesforce products/platforms (Cross Cloud, CPQ, Billing, FSL, Health Cloud, Commerce Cloud) is highly desirable.

• BA/BS or equivalent; MBA is a plus.

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