Cisco Partner Customer Success Specialist – Network 

Singapore, Singapore 

827980007

As a technical expert you will implement tailored technical enablement strategies focused on software adoption support and customer success, equipping partners with the essential knowledge and expertise to help their customers achieve faster value realization.

• Help partners scale their software practices to include customer success. Enable partners on customer success tools, processes and resources.
• Assess and develop technical enablement plans to drive use case progression through technical enablement.
• Help partners scale their software practice to drive license consumption and utilization with a focus on Enterprise Agreements.
• Encourage partners to leverage automation and insights to accelerate software adoption motions.
• Drive telemetry activation and validation to create digital agility within partners’ software adoption, leveraging platforms, data & AI

You ideally have industry recognized technical certifications and a working knowledge of Cisco architectures. You strive for continuous learning, results orientation and have excellent communications skills. You are a team player and can work autonomously when required

• Influence and challenge the partner's thinking to develop better solutions to business and IT objectives
• You can expertly connect technology solutions to business outcomes and use cases
• Establish and manage relationships with key partners, most senior executives and decision makers -ability to directly influence decisions
• You articulate the technical features into business impact, you can easily talk about technology to non-technical people.

• Internally - You will work closely with the Partner Account Managers, Partner Success Managers and Partner Renewals managers
• Externally - you will work with a partner’s customer success and technical resources and partner executives

• Partner/Customer Technical Consulting skills
• Past experience or industry knowledge of Partner / Reseller roles or Solution engineering
• Previous knowledge and experience with Cisco’s Architecture, SW/Solution Portfolio.

CCNA and CCNP or equivalent in adjacent technologies

In-depth knowledge with one or two of the following technology and architecture areas:

• Networking, Routing Protocols, Cisco Catalyst Center (DNA Center), Software Defined Access and understanding of Network automation and application development.
• Network security products and services including firewalls, intrusion prevention systems, advanced threat analysis, endpoint protection, and cloud security solutions
• Data center compute, storage, and network virtualization and AI capability across infrastructure, security, optimization, and insights
• Expertise in designing, testing and building APIs
• Expertise in license management, onboarding and adoption

Excellent written, verbal, and listening skills that strengthen relationships with internal and external partners up to the executive level