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JPMorgan Full Balance Charge-Off Recovery Collections Specialist III Tempe AZ 
United States, Arizona, Tempe 
965455115

14.09.2024

Job Summary

Job Responsibilities

  • Work in a call center environment that requires phone-based interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Effectively communicate and work with a network of internal departments that provide various support functions
  • Demonstrate proficiency in multi-tasking in a fast-paced environment to maintain efficiency and accuracy.
  • Prioritize tasks effectively to meet deadlines and ensure timely resolution of customer-related matters.
  • Work in tandem with third party vendors to establish contact with customers and/or secure collateral
  • Utilize negotiation skills to obtain payoff, settlements, or acceptable arrangements of account balance based on an understanding of customer financial status.
  • Automatic dialing system
  • Adhere to company policies and procedures
  • Additional tasks and duties as assigned due to business needs

Required qualifications, capabilities, and skills

  • High school diploma or GED
  • Organization and prioritization skills are a must
  • Excellent communication and listening skills to effectively interact with customers and internal teams.
  • Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
  • Efficiently navigate Microsoft Word, Excel, and Outlook applications.
  • Process analytical and problem-solving skills to address customer inquiries and resolve issues

Preferred qualifications, capabilities, and skills

  • Previous Auto experience helpful
  • Comfortable in a fast-paced dynamic environment driven by customer contact
  • Basic skip tracing experience strongly preferred
  • 1 – 3 years collection experience strongly preferred
  • Ability to work overtime as required

Work Schedule

  • Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.