JPMorgan Full Balance Charge-Off Recovery Collections Specialist III Tempe AZ 

United States, Arizona, Tempe 

965455115

Job Summary

Job Responsibilities

• Work in a call center environment that requires phone-based interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Effectively communicate and work with a network of internal departments that provide various support functions
• Demonstrate proficiency in multi-tasking in a fast-paced environment to maintain efficiency and accuracy.
• Prioritize tasks effectively to meet deadlines and ensure timely resolution of customer-related matters.
• Work in tandem with third party vendors to establish contact with customers and/or secure collateral
• Utilize negotiation skills to obtain payoff, settlements, or acceptable arrangements of account balance based on an understanding of customer financial status.
• Automatic dialing system
• Adhere to company policies and procedures
• Additional tasks and duties as assigned due to business needs

Required qualifications, capabilities, and skills

• High school diploma or GED
• Organization and prioritization skills are a must
• Excellent communication and listening skills to effectively interact with customers and internal teams.
• Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
• Efficiently navigate Microsoft Word, Excel, and Outlook applications.
• Process analytical and problem-solving skills to address customer inquiries and resolve issues

Preferred qualifications, capabilities, and skills

• Previous Auto experience helpful
• Comfortable in a fast-paced dynamic environment driven by customer contact
• Basic skip tracing experience strongly preferred
• 1 – 3 years collection experience strongly preferred
• Ability to work overtime as required

Work Schedule

• Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.