JPMorgan Collections Recovery Specialist III - Deficiency Balance Charge 

United States, Arizona, Tempe 

224834650

Job Responsibilities:

• Engage with customers in a call center environment through phone-based interactions.
• Demonstrate excellent communication, negotiation, and decision-making skills.
• Communicate effectively in a metrics-driven environment.
• Collaborate with internal departments to provide comprehensive support.
• Maintain efficiency and accuracy by demonstrating proficiency in talking and typing.
• Prioritize tasks to meet deadlines and resolve customer-related matters promptly.
• Utilize an automatic dialing system.
• Adhere to company policies and procedures.

Required Qualifications, Capabilities, and Skills:

• High school diploma or GED.
• Strong organization and prioritization skills.
• Excellent communication and listening skills for effective interaction.
• Strong attention to detail for accuracy and thoroughness.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Analytical and problem-solving skills to address customer inquiries.

Preferred Qualifications, Capabilities, and Skills:

• Previous experience in the auto industry is helpful.
• Comfortable in a fast-paced, consistently changing environment.
• Basic skip tracing experience is strongly preferred.
• 1 years of collection experience is strongly preferred.
• Ability to work overtime as required.