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Apple Software Application Support Engineer - Retail Engineering United States, Texas, Austin 964719845
19.09.2024
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Description
Leading and contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements.Assisting with the support strategy for new product and feature launches.Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage
Minimum Qualifications
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience
- Demonstrated ability supporting critical, customer-facing systems in a production environment.
- Hands-on experience with incident management tools such as ServiceNow or Jira.
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
- Willingness to participate in on-call rotations, travel internationally, and provide weekend coverage as needed.
Preferred Qualifications
- Previous experience supporting eCommerce platforms or Retail/Payment systems.
- Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes.
- Experience with data visualization and analysis tools such as Tableau or Power BI.
- Ability to simplify and present sophisticated technical issues in a clear, concise manner.
- Prior experience in Retail environments or supporting retail applications is highly helpful.
- Proficiency in ITIL practices, including incident, problem, and change management.
- Coding knowledge in Java and familiarity with related frameworks.
- Experience with SQL and leveraging databases for data analysis.
- Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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