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AlignTech Sales Support Administrator Thailand, Bangkok 964043608
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· Responsible for effectively, efficiently, and promptly responding to Sales team inquiries, requests, via phone, e-mail, or mail to support the sales administration task.
· Support sales team by managing and coordinating allaspects of sales process.
· Competent in the use of company systems to support in treatment status and sales follow up
· Participate in activities designed to improve customer satisfaction and drive sales business performance
· Support Sales team for sales and marketing material preparation
· Participate in special projects and/or training when requested
· Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
· Make inbound and outbound call to customers for handling the enquiries
· Other ad-hoc tasks as assigned
Order and Documentation Management :
· Support sales department in database input related with marketing and customer support info, client contacts info.
· Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
· Support the customer master data , sales report in Salesforce data system as requested
·Logistic and Delivery Coordination :
· Coordinate with the related department to track and follow up the order and update the progression with client
·Payment and Financial Processing :
· Provide the database and any request from customers related to the financial information
· Coordinate with the Customer support and Financial Department for the financial issue related to the sales process and enquiries
Product Knowledge :
· Maintain a basic knowledge in orthodontic/dental concepts and topics
· Possess comprehensive knowledge of company processes, sales procedures, and product information/materials
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
· Minimum 3 years of experience in sales coordination, or sales administrator work experience preferably in a medical device customer-based environment
· Bachelor’s degree in any related field.
· Language skill - Thai (native) / English (intermediate)
· Language skill - Thai (native) / English (intermediate)
COMPUTER SKILL
· Familiarity with Windows software. Ability to learn software applications quickly
OTHER SKILLS AND ABILITIES
· Ability to focus attention to detail
· Ability to consistently follow through activities and projects to completion
· Ability to perform in a fast-paced environment
· Ability to act and speak with confidence
· Possess a service excellence mindset
· Possess a strong customer focused orientation with good interpersonal skills
· Ability to communicate effectively and professionally and in a tactful manner with internal and external
· Quick learner , able to work under pressure, and responsible
- Employment Type
- Full Time
- Workplace type
Sales and Marketing Management :
· Responsible for effectively, efficiently, and promptly responding to Sales team inquiries, requests, via phone, e-mail, or mail to support the sales administration task.
· Support sales team by managing and coordinating all
aspects of sales process.
aspects of sales process.
· Competent in the use of company systems to support in treatment status and sales follow up
· Participate in activities designed to improve customer satisfaction and drive sales business performance
· Support Sales team for sales and marketing material preparation
· Participate in special projects and/or training when requested
· Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
· Make inbound and outbound call to customers for handling the enquiries
· Other ad-hoc tasks as assigned
Order and Documentation Management :
· Support sales department in database input related with marketing and customer support info, client contacts info.
· Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
· Support the customer master data , sales report in Salesforce data system as requested
Logistic and Delivery Coordination :
· Coordinate with the related department to track and follow up the order and update the progression with client
Payment and Financial Processing :
· Provide the database and any request from customers related to the financial information
· Coordinate with the Customer support and Financial Department for the financial issue related to the sales process and enquiriesProduct Knowledge :
· Maintain a basic knowledge in orthodontic/dental concepts and topics
· Possess comprehensive knowledge of company processes, sales procedures, and product information/materials
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
- Minimum 3 years of experience in sales coordination, or sales administrator work experience preferably in a medical device customer-based environment
- Bachelor’s degree in any related field.
- Language skill - Thai (native) / English (intermediate)
COMPUTER SKILL
- Familiarity with Windows software. Ability to learn software applications quickly
OTHER SKILLS AND ABILITIES
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external
- Quick learner , able to work under pressure, and responsible
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
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