JPMorgan Experience Research Senior Associate Quant 

United States, Ohio, Columbus 

963843486

Job Summary

As an Experience Research Senior Associate, you will scope and craft research strategy, conduct research, and deliver actionable insights on complex research initiatives. You will be part of multi-disciplinary teams, including Product Designers and Content Designers, committed to designing the future of banking. You will participate in cross-functional collaboration with Product Managers, Data Analysts, and Engineers, informing prioritization, planning, and decisions along the way to execution.

Job Responsibilities

• Structure and plan moderately complex research initiatives, including evaluative, generative and formative research
• Design, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)
• Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
• Support cross-functional Design Thinking exercises using research findings as a starting point; work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes
• Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
• Incorporate business understanding into framing research and findings and recommendations

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in user experience research, employing various research methods such as quantitative usability testing (with benchmarking), surveys, card sorting, or tree testing
• Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting
• Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each, and experience with relevant UX Research tools for the methods mentioned above
• Foundational understanding of statistical analysis in an industry setting
• Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design
• Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds with strong communication skills (both written and oral)
• Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked
• Passion for designing and delivering research for maximum impact and for developing world-class products and experiences
• Demonstrated understanding of how design research connects with broader business value
• Portfolio or examples of past projects focusing on thoughtful methodology selection and impactful, tangible outcomes