JPMorgan Experience Research Senior Associate 

United States, Delaware, Wilmington 

318690770

As an Experience Research Senior Associate on the Connected Commerce Loyalty Team, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, you will identify customer needs and translate them into actionable insights and recommendations. You will be a core contributor in developing research studies that address user needs, directly impacting the design, architecture, and functionality of our offerings. Collaborating with cross-functional teams, you will contribute to discussions on design and research, leading decisions on the best methods to address key design questions.

Job Responsibilities

• Conduct and execute research studies using advanced methods such as surveys, interviews, ethnography, and quantitative and qualitative techniques to gather customer insights.
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and improve customer satisfaction and engagement.
• Collaborate with cross-functional teams to integrate user insights into product development processes based on research findings.
• Contribute to the creation and refinement of experience research strategies, aligning craft work with business goals and success metrics while considering downstream implications.
• Stay current with industry trends and incorporate knowledge into team insights.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques.
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences.
• Advanced understanding of current research methodologies, with the ability to review and apply them to better inform experience designs.

Preferred Qualifications, Capabilities, and Skills

• Usability and Tactical Expertise: Strong proficiency in usability testing, including benchmark testing, with a focus on delivering rapid, actionable insights for iterative design; experience launching consumer-facing products is a plus.
• Applied Quantitative & Analytical Skills: Experience synthesizing and translating insights from large-scale quantitative studies, A/B testing, experimentation, and behavioral analytics into actionable recommendations that consider both customer and business impact.
• Collaborative Mindset: Strong team player with excellent communication and facilitation skills; comfortable working with a broad range of stakeholders across Product, Design, Marketing, Development, and Data & Analytics.
• Experience conducting research for financial services, e-commerce platforms, credit card or lending products, and/or loyalty programs is a strong plus.