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Elastic Renewal Manager - DACH 
Spain, Catalonia, Barcelona 
962623665

25.06.2024

Key responsibilities will include spearheading and refining renewals best practices, which are critical to serving our customers most effectively and ensuring their continued partnership with Elastic.

What You Will Be Doing:

  • Undertaking significant renewals projects as part of laying the foundation for a top-tier Renewals team.
  • Responsible for the DACH region
  • Engaging directly with Elastic's client base in your assigned territory, maintaining and growing client relationships.
  • Working collaboratively with various departments including Customer Engineering, Sales, Legal, and Cloud teams to optimize the customer lifecycle.
  • Delivering a consistent and seamless customer experience, reflecting the high standards of the Elastic brand.
  • Contributing to Elastic's growth by not just listening but actively responding to employee feedback and innovation.
  • Providing a seamless customer journey, identifying opportunities for maximising customer experience whilst optimising contract renewals.
  • Boost customer retention using impactful telephone, video, and email sales strategies, while simultaneously reducing customer churn and shrinkage.

What You Bring Along:

  • At least 3 years of experience within a renewals team in a fast-paced SaaS environment.
  • A driven and inquisitive mindset with a strong sense of pride in your professional output.
  • Demonstrable commercial acumen with an expansive approach to problem-solving
  • Language skills - Native German speaker & Fluent English

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws, view posters linked below:Poster and (Poster)