Elastic Renewal Manager - DACH 

Spain, Catalonia, Barcelona 

962623665

Key responsibilities will include spearheading and refining renewals best practices, which are critical to serving our customers most effectively and ensuring their continued partnership with Elastic.

What You Will Be Doing:

• Undertaking significant renewals projects as part of laying the foundation for a top-tier Renewals team.
• Responsible for the DACH region
• Engaging directly with Elastic's client base in your assigned territory, maintaining and growing client relationships.
• Working collaboratively with various departments including Customer Engineering, Sales, Legal, and Cloud teams to optimize the customer lifecycle.
• Delivering a consistent and seamless customer experience, reflecting the high standards of the Elastic brand.
• Contributing to Elastic's growth by not just listening but actively responding to employee feedback and innovation.
• Providing a seamless customer journey, identifying opportunities for maximising customer experience whilst optimising contract renewals.
• Boost customer retention using impactful telephone, video, and email sales strategies, while simultaneously reducing customer churn and shrinkage.

What You Bring Along:

• At least 3 years of experience within a renewals team in a fast-paced SaaS environment.
• A driven and inquisitive mindset with a strong sense of pride in your professional output.
• Demonstrable commercial acumen with an expansive approach to problem-solving
Language skills - Native German speaker & Fluent English