Nvidia Technical Account Manager -MGX HGX 

United States, Washington, Seattle 

962592523

What you will be doing:

• Work on-site with NVIDIA Enterprise customers in the Seatle area to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on Infiniband, next-generation AI, and HPC server technologies.

• Own and resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors

• Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.

• Bringing independent analysis, communication, and problem-solving skills to improve customers' experiences.

• Author and incorporate technical solutions into our knowledge base

• Be a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

What we need to see:

• 8+ years in providing in-depth customer support and debugging for hardware and software products.

• Bachelors degree or equivalent experience in Computer Science, Electrical Engineering, Computer Engineering, or related field

• Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)

• Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.

• Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.

• Superb communication and presentation/oral skills

• Strong organizational skills and able to prioritize / multi-task easily with limited supervision.

Ways to stand out from the crowd:

• Experience in solving problems in large-scale HPC network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts

• Effective and thorough troubleshooting and debugging methodology

• Experience as a developer and/or support escalation team member for large enterprise/service provider customers at a company that produces AI and data analytics software

• Scripting in Python, bash, Ansible, yaml, etc

• Background with developing or debugging AI and data analytics software.