Responsibilities
- Works within a team on Bankruptcy/Foreclosure, Invoicing, Claims, and General Services configurations to meet specific client requirements
- Works directly with the client to review and discuss their business needs
- Expertly configures, research, and documents client needs related to Bankruptcy/Foreclosure, Invoicing, Claims, and General Services
- Evaluates client configuration requests and provides estimates for the configuration effort
- Documents specifications and configuration templates for review and testing
- Provides recommendations on best practices and changes in configuration accordingly
- Acts as team leader for technical aspects of configuration projects
- May mentor entry-level analysts on processes or business/technical functions
- May require travel (5% - 10%)
- Performs other related duties as assigned
Knowledge and Experience
- Familiarity with ICE Mortgage Technology products and services
- In-depth knowledge of Bankruptcy/Foreclosure and the integration with MSP
- In-depth knowledge of Claims, Invoicing, and General Services is a plus
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Excellent verbal and written communication skills to all levels (e.g. executives, managers, individual contributors)
- Awareness of Kanban and Agile methodologies
- Ability to estimate work effort for configurations and ensure the project is successfully completed
- Ability to research ideas and present outcomes in a clear and concise manner
- Knowledge of SQL a plus
