The point where experts and best companies meet
Apple Contact Gateway Configuration Analyst United States, Texas, Austin 640551768
12.05.2025
Share
As a Contact Gateway Configuration Analyst, you will be responsible for ensuring that the Contact Gateway platform is correctly provisioned with all requirements necessary to support the changing needs of the AppleCare Contact Center business, by working multi-functionally with partners across AppleCare and beyond. Responsibilities:Perform configuration activities within the Contact GatewayWork with project owners in support of new Contact Center processesWork with Engineering to perform changes in support of Carpè Facto and CAT investigationsAnalyze proposed changes and initiatives, and ensure that Contact Gateway dependencies are considered during planning
- Bachelors Degree or equivalent experience
- 5+ years of experience with Contact Gateway configuration experience
- Experience with contact center routing and provisioning systems
- Deep knowledge of Contact Center structure and organization
- Experience troubleshooting complex customer support systems
- Proven ability to collaborate effectively across multiple groups
- Experience with project management processes
- Previous experience in an analytical role
- Ability to influence without authority
- Ability to anticipate stakeholder needs, and provide appropriate guidance
These jobs might be a good fit
