Microsoft Technical Support Engineer Azure Specialized 

Taiwan, Taoyuan City 

961045700

Special Requirements:

• Must be available to be on rotation to work critical cases as needed on weekends and public holidays through an on-call model.

• Must be an Australian Citizen (Permanent Residency is not eligible to apply).

• English: fluent in reading, writing and speaking

Required Qualifications:

• >6 months of scripting skills in PowerShellORLinux Bash

• >2 years’ experience in one or more of the following technical areas:

• Virtualization concepts and virtual system administration (focus on VMware)

• Virtual Machine management

• vCenter management

• Virtual Storage Area Network (vSAN)

• Hyper-V configuration and administration

• On-prem, Virtual and Cloud Networking concepts such as VIPs, NAT, Load Balancing, DNS

• Azure Networking components (vWAN, Express Route, Global Reach,vNETpeering, VPN)

• Troubleshooting Storage virtualization and Networking Virtualization

• Basic knowledge in Linux administration

• Knowledge of Microsoft Azure Platform services

Good to have:

• Experience with NSX-T

• VCP Data Center Virtualization

• VCP Network Virtualization

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology (IT), or related field

• 5+ years technical support, technical consulting experience, or equivalent experience including a customer-facing or customer support role

• A working knowledge of the fundamentals of cloud computing

• Some experience with LDAP, Security, OS Internals concepts

• Microsoft Azure architecture and its components (Fabric, Compute, Storage)

• Knowledge of Microsoft Azure Platform services

• Azure Platform development and deployment concepts

• Familiarity with development: tools, language, process, methods, troubleshooting

• Any experience withOpen Sourceplatforms and technologies would be useful

Citizenship & Citizenship Verification:This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Security Clearance Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.