EY CBS-BMC-Brand Marketing-Social Media-Social Media Tools Coordinator 

India, Kerala, Kochi 

960900816

Your key responsibilities

• Lead the migration of brand profiles to Hootsuite, ensuring accuracy and efficiency
• Work with onshore teams to review brand profiles and support with account closures
• Handle password management and security protocols for all social media accounts
• Maintain up-to-date knowledge of social media tools and technologies
• Support with user onboarding, including assigning permission levels and tracking training completion
• In cooperation with onshore teams and the vendor, set up EY’s workspace in Hootsuite
• Support with management of approval workflows for EY organization’s social media management tools
• Establish and maintain effective working relationships with peer groups and key internal stakeholders
• Understand, support, implement, and adhere to the quality standards and procedures established by EY, including verbal and branding guidelines
• Be proactive in foreseeing potential challenges and proposing solutions
• Provide training and support to team members on social media best practices

Skills and attributes for success

• A bachelor's degree
• 5-6 years of experience in social media management
• Experience in using Hootsuite, Sprinklr for scheduling, monitoring, and analytics.
• Proficient with social media platforms and employee advocacy tools (e.g., Hootsuite, Haiilo)
• Strong understanding of social media best practices
• Excellent organizational skills and attention to detail
• Ability to work independently and manage multiple projects simultaneously
• Strong communication and interpersonal skills
• Willingness to learn and adapt to new tools and technologies as needed
• Strong problem-solving abilities to address challenges related to account management
• Outstanding written and oral communication skills
• Up-to-date understanding of how social media networks work (Facebook, X, LinkedIn, Instagram, YouTube)
• Understanding of measurement and analytics of social media
• Proficient in MS Office (Word, PowerPoint, Excel)
• Experience in coordination, stakeholder management and project management
• A motivational team player, adaptable during peak periods

To qualify for the role, you must have

• Social media and digital marketing experience
• Experience in working within a B2B brand is a plus
• Ability to work as part of an agile team, demonstrating independence and flexibility during peak times
• Ability to think critically, analyze information, and make actionable recommendations
• Meticulous attention to detail and strong project management skills
• Commitment to continuous learning

Ideally, you’ll also have

• Track record in channel management for Hootsuite, Sprinklr
• Exceptional US English writing skills
• Prior experience in B2B Brand & Marketing
• Familiarity with digital marketing analytics
• Experience in account management and customer service

Technologies and Tools

• Social media tools: Sprinklr, Hootsuite, Brandwatch, Meltwater
• MS Office: Word, PowerPoint, Excel

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.