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Vimeo Customer Success Manager II DACH 
United Kingdom, England, London 
960177330

16.03.2025

What you’ll do:

  • Act as a trusted advisor, agreeing on business objectives and goals with customers to build measurable success plans to deliver return on investment
  • Serve as the primary operational point of contact for customers, ensuring satisfaction and maximizing the value of Vimeo’s platform throughout the entire customer lifecycle
  • Facilitate regular check-ins, strategic ideation sessions and business reviews with customer teams.
  • Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
  • Maintain detailed client documentation, including performance reports, action plans, and feedback summaries.
  • Responsible for the customer experience and engagement of stakeholders across all stages of the customer lifecycle.
  • Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores.
  • Interpret customer insights to drive change in product and advocate on behalf of customers to product teams at Vimeo.

Skills and knowledge you should possess:

  • 4+ years of customer success experience, preferably within a SaaS, media, or consulting organisation
  • Proven record of identifying customer needs and successfully implementing long-term technology solutions
  • Strong business acumen and the ability to navigate complex organizations
  • Ability to multi-task across multiple projects and internal partners
  • Excellent interpersonal skills both with customers and within an organisation
  • Consistent track record of defining and carrying out key performance indicators
  • Proactive interest to increase customer satisfaction and deepening customer relationships
  • Strong presentation and data storytelling skills, with the ability to create clear and engaging visuals.
  • Fluent in German and English
  • Bachelor's degree required

Bonus points for:

  • Knowledge of online video technologies or live streaming technologies