JPMorgan VP Client Transition Team Lead 

United States, Illinois, Chicago 

959988233

Job Responsibilities

• Ensure team operates effectively by adhering to implementation methodology and policies; manage team capacity and proactively manage expenses
• Maintain a client first culture among the team through open dialogue, encouragement of feedback and attracting and/or retaining superior talent
• Manage client and partner expectations and understanding throughout the implementation process and support client escalations effectively with a clear path to resolution.
• Work with partners in Sales, Operations and Product to streamline processes and identify instances of business risk and show ownership of issues when they arise
• Exhibit ownership of onboarding experience and client satisfaction
• Foster a culture of teamwork by building and maintaining strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Develop, scope and execute on internal initiatives as assigned and provide diligent awareness of business risk and ownership of issues when they arise
• Utilize management reports and metrics to ensure success in meeting the team’s objectives and overseeing employee team adherence to policy and procedures

Required Qualifications, capabilities, and skills

• Comprehensive knowledge of Treasury Services for domestic and international Treasury Services
• Strong background in technical integrations (file formats and connectivity)
• Bachelor of Arts /Bachelor of Science degree and 6+ years of relevant experience
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Experience in risk awareness and skills to develop and ensure quality program set ups
• Excellent interpersonal, organizational, verbal and written communications along with strong presentation and negotiating skills
• Strategic thinking with the ability to adapt to change
• Demonstrated team building skills and ability to work in a team environment along with experience in building teams

Preferred qualifications, capabilities, and skills

• Bachelor of Arts/Bachelor of Science degree
• Passion for learning new operating models, technologies, and industry trends
• Accuracy and Attention to Detail
• Ability to manage multiple priorities and effective prioritization of time

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees