EY BMO Service Transformation analyst - EY Global Delivery 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

958850724

(Supervising Associate)

Key Responsibilities:

• Project Management:
  • Participate in the planning, execution, and delivery of service transformation projects.
  • Manage project timelines, budgets, and resources.
  • Assist the Service transformation manager to ensure projects are delivered on time and within budget.
• Change Management:
  • Execute change management activities to ensure smooth transitions and minimize disruption.
• Process Improvement:
  • Analyze existing service processes and identify areas for optimization.
  • Develop and implement process improvements to enhance efficiency and effectiveness.
  • Define and manage interfaces with other service processes.
  • Monitor and measure the performance of service processes.
• Service Integration:
  • Evaluate and recommend new services & processes to support service transformation initiatives.
  • Document and manage the roster of BMO services, methodologies and tools that support the BMO, this includes core service definitions and tool requirements
  • Assist Service transformation manager to implement new services, processes and tools within the BMO

• Stakeholder Management:
  • Build and maintain strong relationships with key stakeholders.
  • Communicate project progress and updates to stakeholders.
  • Address stakeholder concerns and issues.

• Data Analysis & Reporting:
  • Collect and analyze data to track service performance and identify areas for improvement.
  • Prepare reports and presentations to communicate findings and recommendations.

Skills and Attributes for Success:

• Experience in defining and managing core methodologies and processes within a business management office.

• Ability to ensure methodologies are pragmatic, fit for purpose, and aligned with shared toolsets.

• Strong understanding of financial management processes, including planning, forecasting, and product TCO.

• Proficiency in managing multiple projects simultaneously.
• Experience with project management methodologies (e.g., Agile, Waterfall).
• Strong ability to analyze data and identify trends.
• Proficient in problem-solving and critical thinking.
• Excellent verbal and written communication abilities.
• Ability to present ideas clearly to various stakeholders.
• Strong relationship-building skills.
• Ability to work collaboratively with cross-functional teams.
• Ability to design services that enhance customer experience.
• Willingness to learn and embrace new technologies and processes.

Qualifications:

• Bachelor’s degree in business administration, Finance, Information Technology, or a related field.
• Minimum of 3 – 5 years of experience in service management, transformation, or a related field.

• Proven experience in developing processes, and implementing tools within a business management or similar function.

• Good understanding of current business management processes leveraged to maintain the rhythm of the business - financial management processes, including planning and forecasting, engagement code management, etc.
• Familiarity with data analytics tools and techniques.

• General project management skills with the ability to manage multiple priorities and deadlines.
• Lean Six Sigma certification or similar qualifications in process improvement methodologies a plus.

• Strong analytical and problem-solving skills.

• Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively across functions.

• Prior experience in a Professional Services Firm is highly desirable.